Year ago, work used to be concrete and prescribed; tasks and ways in which people solve problems were more defined. Today, work is much more abstract and openended – we’re solving problems is brand new, novel ways. That’s the whole idea behind innovation in terms of talent development: We have to think differently about how we train people. It’s not about converging on the right answer; it’s about divergent thinking, problem solving, how we teach people to do that, and how we create organizations. I really believe it’s going to upend how we think about developing talent in the future.


Julie Clow, senior vice president, global head of people development, CHANEL